Frequently Asked Questions
Everything you need to know about your new favorite footwear.
Are TWOOBS shoes vegan and animal-friendly?
Yes, they are! We are proud to be a 100% vegan brand. We don't use any leather, suede, or animal by-products in our manufacturing process, making our shoes PETA-approved.
How do I find the right size for me?
Our shoes generally run true to size. If you are between sizes, we recommend sizing up for the best fit. You can also refer to our detailed Size Guide on each product page for exact measurements.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start the process. Please note that sale items are eligible for store credit only.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to follow its journey.
How should I clean my TWOOBS?
For most styles, a gentle hand wash with cold water and mild soap does the trick. Avoid the washing machine and always let them air dry in the shade to keep them looking fresh.
Do you offer international shipping?
We certainly do! We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.